We at HorseData Limited Limited try our utmost to ensure that your shopping experience with us is as good as it can be. If you have any suggestions or comments please email us at sales@horsedata.co.uk.

Our Contact details are:

HorseData Limited Limited, The Old Barn, Grimsacre Farm, Elham, Kent, CT4 6NG, United Kingdom

Phone: +44 (0)1303 840066 Fax: +44 (0)1303 840943 Email: sales@horsedata.co.uk

UK Value Added Tax registered GB 884 3150 16

Please use the above details when contacting us for any reason.

We are available by telephone Monday to Friday from 09:00 to 17:00 UK time (either GMT or BST according to the time of year). A 24 hour answerphone is available outside these hours. Calls are charged at standard British Telecom rates.

Please note: © HorseData Ltd, 2002-2007.

All rights reserved. All information and material contained within the HorseData Ltd websites and accessed from it (except where indicated otherwise) is copyright and the copyright belongs to HorseData Ltd. This information does not apply to material supplied to us by third parties.

We accept online payments by credit card or PayPal. Wherever you are shopping from, place your order and your credit card company will convert the transaction to your own currency. We accept major credit cards, including Mastercard, Visa and Maestro/Switch/Solo.

You may send your credit card information over the Internet or via phone, fax, or post. We recommend that you do not send this information via email as that is not a secure method of sending.

Payments by cheque are accepted but please allow four working days from the receipt of the cheque for clearance before your order will be sent out.

Every effort is made to maintain the prices quoted on this website and the catalogue, but this is not always possible. We reserve the right therefore, to discontinue any item from this list and change prices as and when necessary. Prices shown include VAT where applicable.

For Ireland the charge is £5.00 per order.

For other European Union countries the charge is £10.00 per order.

For European countries outside the EU the charge is £15.00 per order.

For North America the charge is £15.00 per order.

For the rest of the world the charge is £20.00 per order.

If ordering from outside the UK, please note that if import duties or similar taxes are due, these will be payable by the customer.

Credit card security is provided through WORLDPAY, the world's leading Internet credit card clearing company. To ensure the security of credit card transactions, we use utilise Secure Socket Layer (SSL) technology. All credit card transactions are processed online using WorldPay any you will receive online confirmation of payment authorisation.

WE NOW TAKE PAYMENT VIA PAYPAL!
If you prefer, you can now pay via PAYPAL's secure servers. We are happy to announce that we can now process your payments through PayPal's secure servers, making it even easier to shop with HorseData!

Cancellation:

We request that the goods are returned to us, preferably in the original packaging and unsoiled (please note that you are legally obliged to take reasonable care of the goods while they are in your possession). When returning goods, please pack carefully to avoid damage. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit. If they are not returned, we reserve the right to collect them from you and will deduct the cost incurred from your refund.

Exchange:

We will exchange the goods if you notify us at any time up to seven working days after you receive them. Exchanges cannot be made before we receive the returned goods. Soiled goods will not be eligible for exchange. When returning goods, please pack carefully to avoid damage. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit. Remember that, if you prefer, you may cancel the order, as detailed above, rather than exchange the goods.

Faulty Goods:

In the case of goods being faulty, a full refund will be made or the goods exchanged. If you return faulty goods, we will reimburse the cost of postage.

Your statutory rights are not effected by our terms and conditions.

To understand our obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We are available by telephone Monday to Friday from 09:00 to 17:00 GMT. A 24 hour answerphone is available outside these hours. Calls are charged at standard British Telecom rates.

We will acknowledge your correspondence within 48 hours of receipt and endeavour to respond to any comments or complaints within five working days.

We use the information we collect about you to process orders and to provide a more personalised shopping experience in order to provide you with the best possible service. WE WILL NEVER GIVE OUT INFORMATION ABOUT YOU TO ANY OTHER PERSON WITHOUT YOUR EXPLICIT CONSENT.

We should like to send information to you from time to time. You will have an opportunity to opt out of receiving that information when placing your order. If you subsequently wish to unsubscribe to emailings, please email us at unsubscribe@horsedata.co.uk.

The information we will collect about you is that which you supply to us when you complete an order form but DOES NOT include your credit card information.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at privacy@horsedata.co.uk.

If you find any inaccuracies we will delete or correct it promptly.The personal information that we hold will be held securely in accordance with our internal security policy and the law.

Cookies are used on this shopping site only to keep track of the contents of your shopping cart once you have selected an item and to store your details if you select the 'Remember Me' Option. The information collected in this way can be used to identify you unless you modify your browser settings to prevent this happening.

Cancellation:

We request that the goods are returned to us unsoiled and preferably in the original packaging (please note that you are legally obliged to take reasonable care of the goods while they are in your possession). When returning goods, please pack carefully to avoid damage. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit. If they are not returned, we reserve the right to collect them from you and will deduct the cost incurred from your refund.

Exchange:

We will exchange the goods if you notify us at any time up to seven working days after you receive them. Exchanges cannot be made before we receive the returned goods. Soiled goods will not be eligible for exchange. When returning goods, please pack carefully to avoid damage. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit. Remember that, if you prefer, you may cancel the order, as detailed above, rather than exchange the goods.

Faulty Goods:

In the case of goods being faulty, a full refund will be made or the goods exchanged. If you return faulty goods, we will reimburse the cost of postage.

Your statutory rights are not effected by our terms and conditions.

To understand our obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm