Our Commitment to our Customers

Guarantee

Cancellation:

We request that the goods are returned to us, preferably in the original packaging and unsoiled (please note that you are legally obliged to take reasonable care of the goods while they are in your possession). When returning goods, please pack carefully to avoid damage. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit. If they are not returned, we reserve the right to collect them from you and will deduct the cost incurred from your refund.

Exchange:

We will exchange the goods if you notify us at any time up to seven working days after you receive them. Exchanges cannot be made before we receive the returned goods. Soiled goods will not be eligible for exchange. When returning goods, please pack carefully to avoid damage. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit. Remember that, if you prefer, you may cancel the order, as detailed above, rather than exchange the goods.

Faulty Goods:

In the case of goods being faulty, a full refund will be made or the goods exchanged. If you return faulty goods, we will reimburse the cost of postage.

Your statutory rights are not effected by our terms and conditions.

To understand our obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

To contact us

We are available by telephone Monday to Friday from 09:00 to 17:00 GMT. A 24 hour answerphone is available outside these hours. Calls are charged at standard British Telecom rates.

We will acknowledge your correspondence within 48 hours of receipt and endeavour to respond to any comments or complaints within five working days. Generally our response will be much quicker than this - normally the same day or next working day.

Privacy Policy

We use the information we collect about you to process orders and to provide a more personalised shopping experience in order to provide you with the best possible service. WE WILL NEVER GIVE OUT INFORMATION ABOUT YOU TO ANY OTHER PERSON WITHOUT YOUR EXPLICIT CONSENT.

We should like to send information to you from time to time. You will have an opportunity to opt out of receiving that information when placing your order. If you subsequently wish to unsubscribe to emailings, please email us at unsubscribe@horsedata.co.uk.

The information we will collect about you is that which you supply to us when you complete an order form but DOES NOT include your credit card information.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at privacy@horsedata.co.uk.

If you find any inaccuracies we will delete or correct it promptly.The personal information that we hold will be held securely in accordance with our internal security policy and the law.

Cookies are used on this shopping site only to keep track of the contents of your shopping cart once you have selected an item and to store your details if you select the 'Remember Me' Option. The information collected in this way can be used to identify you unless you modify your browser settings to prevent this happening.